Terms of Service

1. Acceptance of terms

By creating an account, accessing, or using PrismPoster (the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service.

The Service is operated by PrismLabs OÜ, a limited liability company registered in Estonia ("we," "us," or "our").

You must be at least 16 years old to create an account and use the Service. The verified-likeness feature described in 2.6 is available only to users aged 18 or over. If you are under the age of majority in your country of residence, you may purchase credits only with the consent of a parent or legal guardian. By using the Service you represent that you meet these requirements.

2. Service description & use

2.1 License to use

We grant you a limited, non-exclusive, non-transferable, and revocable license to use the Service for your personal or business purposes, subject to these Terms. The Service may include companion software we provide for use with it, and these Terms govern your installation and use of that software. This licence covers your use of the Service itself; what you may do with the content you create is set out in 2.2.

2.2 AI content generation

The Service utilizes Artificial Intelligence (AI) to generate images, video, music, and other media. You acknowledge that:

• Accuracy: AI may produce content that is inaccurate, offensive, or hallucinated. You are responsible for reviewing all generated content before exporting it or publishing it to community surfaces.
• Originality: AI generation is probabilistic. We cannot guarantee that content generated for you will not be similar to content generated for other users.
• Ownership and commercial use: As between you and us, you own the inputs you provide, and we claim no ownership of the outputs generated for you. For generated outputs, we pass through to you whatever rights the underlying AI provider grants for that output, to the extent permitted by law. On every account, including a free account, you may use outputs for any lawful purpose, including commercially, subject to these Terms, the Acceptable Use Policy and the terms of the AI provider that produced the output. Exports from a free account carry the visible label described below, which you agree not to remove. We make no representation that AI-generated output is protectable by copyright or free of third-party rights, and you are responsible for making sure your use of an output — in particular one that resembles an existing work, brand or real person — does not infringe the rights of others, as warranted in Section 2.4. Nothing in this clause limits your statutory rights as a consumer.
• No model training: we do not use your inputs or generated outputs to train, fine-tune, or improve any machine-learning model, and our AI providers are bound by their terms not to do so either. Where you submit personal data of others as part of your inputs, our Data Processing Agreement applies and forms part of these Terms.
• Provenance marking: We mark AI-generated images, video and audio produced by the Service with embedded machine-readable metadata identifying them as AI-generated, on every account. Files may also carry a signed C2PA Content Credential; we add it on a best-effort basis, so not every file carries one, and a missing credential or missing metadata never means content is not AI-generated. Other apps and platforms can strip embedded metadata when a file is edited, converted or uploaded. We also add a visible “AI-generated” or “AI-enhanced” label (a) to every image and video generated on a free account, meaning an account that has never bought credits, and (b) on any account, to images and video made with a real person’s likeness, such as a photo of a person you upload as a source or reference, a person you add to your library, or your own verified likeness. Once you have bought credits there is one exception: video made with the premium video engine, which only renders your own verified likeness, carries no visible label. Audio never carries a visible label, and other content made after you have bought credits carries none either. You agree not to deliberately remove, obscure, or misrepresent the markings the Service applies. A visible label does not discharge your own obligations: where content carries no visible label, you are responsible for any disclosure the law requires when you publish or share it. That includes, under Article 50(4) of the EU AI Act, disclosing that a “deep fake” was artificially generated or manipulated — realistic image, audio or video content that resembles existing people, objects, places or events and could falsely appear authentic.

2.3 Prohibited uses

You agree not to use the Service to:

• Generate child sexual abuse material (CSAM) or non-consensual sexual content.
• Generate hate speech, harassment, or content that promotes violence.
• Violate the intellectual property rights of others.
• Reverse engineer, decompile, or attempt to extract the source code of the Service.
• Use the Service to build a competing product.

Violation of these rules may result in suspension or termination of your account as described in Section 7. See our Acceptable Use Policy for details.

2.4 Publishing to the PrismPoster community

You may opt to publish content you create on PrismPoster to our community surfaces (a public creation page for each published piece, and your public creator profile). Publishing is always your explicit choice, per piece.

By publishing content to the PrismPoster Community, you grant PrismPoster a non-exclusive, royalty-free, worldwide license to publicly display, showcase, and transmit the content and associated metadata for the duration of its publication. You may revoke that license at any time by unpublishing the content via your library or content settings. If your account is linked to Discord, published pieces may also be posted to our Discord community; unpublishing removes the piece from PrismPoster, and you can ask us at support@prismposter.com to remove the Discord post as well.

You represent and warrant that you have all rights necessary to grant this license, including any rights required by the AI provider used to generate the content. You retain ownership of your content and may continue to use it elsewhere; this license is purely permissive of our community-surface uses.

Other community members may engage with your published content via likes, comments, follows, and saves. You can delete your own comments, and you can remove your content from the community at any time by unpublishing it. If a comment — on your content or anywhere else in the community — is unlawful or breaks our Acceptable Use Policy, email safety@prismposter.com with a link to it and we will review it.

How we moderate. We use automated tools and human review. Before we process a generation request, and before a title, caption, tag or comment is published, its text is checked automatically by an AI safety classifier. Text in a blocked category (such as sexual content, any sexual content involving minors, hate, harassment, self-harm, violence or extremism) is refused automatically and you are told it was refused; if the classifier is unavailable, the request is refused rather than let through. The AI services that render your media may also decline a request under their own safety rules. Signed-in users can report a published work from its page, and anyone can report content by email to safety@prismposter.com. When several different people report the same work, it may be withdrawn from public view automatically until a person has reviewed it. You can contest any removal, suspension or termination as described in Section 7.

2.5 Copyright notices

If you believe content on PrismPoster infringes your copyright, send a notice to dmca@prismposter.com with enough information for us to identify the copyrighted work, locate the material, and contact you. Our operational target is to review complete copyright notices within 72 hours and remove or disable access to material where appropriate.

See our DMCA Policy for notice and counter-notice requirements.

2.6 Your verified likeness

You may set up a verified likeness only of yourself, only if you are 18 or older, and only by completing the live face check yourself. You may not use another person’s face, photos or scan to set one up, or let anyone else generate with your likeness. Video of your verified likeness made with the premium video engine, once you have bought credits, carries machine-readable AI markings but no visible label (see 2.2); when you share it, you are responsible for any disclosure the law requires, including under Article 50(4) of the EU AI Act. You can delete your likeness at any time in your account settings. Our Privacy Policy explains how the biometric data is processed.

3. Credits & payments

3.1 Billing

The Service is paid for with credits, which you buy in one-time credit packs. We do not sell subscriptions: a credit pack is a single payment, nothing renews automatically, and there is nothing to cancel. All payments are processed securely by Stripe, which acts as merchant of record for every purchase: it is the merchant for the transaction and calculates, collects, and remits any applicable taxes. Your contract for the Service itself remains with PrismLabs OÜ, and these Terms govern your use of what you buy. Prices shown at checkout are inclusive of VAT where applicable unless stated otherwise at checkout.

Credits are usable only within the Service, are non-transferable, and have no cash value except as provided by your statutory withdrawal right in 3.3. Purchased pack credits never expire while your account is open. Promotional or referral bonus credits are granted free of charge, are never refundable, and may be revoked in cases of abuse. Referral bonus credits are earned on a referred purchase; if that purchase is refunded, the bonus credits it earned (for both the referrer and the referred account) are reversed, down to the balance still held.

3.2 Subscriptions bought before September 29, 2026

We no longer sell subscriptions. If you hold a subscription bought before that date, it continues on the terms under which you bought it until you cancel: it renews automatically at the end of each monthly or annual period, its monthly credit allowance expires at the end of each billing cycle, and you may cancel it at any time via your account settings, with access continuing until the end of the current billing cycle. Outside the 14-day withdrawal period described in 3.3, we do not provide refunds for partial billing periods.

3.3 Right of withdrawal & refunds (EU/EEA consumers)

If you are a consumer in the EU/EEA, you have a statutory right to withdraw from a purchase within 14 days of the day it is concluded, without giving any reason. This right cannot be shortened, and any conflicting term does not apply to you. Within 14 days of buying a credit pack you can request a refund: unused credits are refunded in full to your original payment method. Only the credits you have actually spent are deducted — never the unused balance. Unused credits are refundable within 14 days of purchase, in cash to your original payment method. If you have used some credits, the still-unused balance is refunded; credits already spent on a generation are not. The same rules are set out in plain language, with the steps for requesting a refund, in our Refund Policy. That page also contains the model withdrawal form; you may use it, but you are not obliged to.

Where you asked us to make your credits available immediately during the withdrawal period, an in-window refund is reduced in proportion to what you have already used; credits you have already spent on a generation are not refunded. If you did not give that acknowledgment at checkout, an in-window withdrawal is refunded in full. For a subscription bought before September 29, 2026, the cancellation terms in 3.2 apply after the 14-day period, and an automatic renewal does not start a new withdrawal period.

3.4 Price changes

We may change the price of credit packs at any time; a change never affects credits you have already bought. For a subscription bought before September 29, 2026, we will give at least 30 days' notice before any price increase takes effect.

3.5 Free accounts, starter credits & promotional offers

Any free starter credits, complimentary generations, or other promotional credits we make available are provided at our discretion and free of charge. They are an offer, not an entitlement, and form no part of any paid contract: we may introduce, set, change, limit, suspend, or withdraw them at any time. Eligibility may depend on factors including the country or region from which an account is created or used, as determined from the IP address or other network information associated with the request. Free credits and complimentary generations are therefore not offered in every country or region, and the regions in which they are offered may change.

Where a free or promotional offer is not available to you, your account is created and operates in the ordinary way and nothing else about the Service is withheld. You may purchase credit packs on the same terms as any other customer, and you receive the full benefit of everything you purchase. Ineligibility for a free or promotional offer is not a fault in the Service, does not affect any credit pack you buy, and is not on its own a ground for a refund.

Starter credits granted when an account is created expire 24 hours after the grant unless spent. Expiry removes only the unspent remainder of the starter grant; credits you have purchased are never removed by it, and a generation already started before the deadline completes on the credits it charged. This applies to accounts created on or after 21 September 2026.

Free, trial, and promotional credits have no cash value, are non-transferable, are never refundable, and may be revoked where we reasonably believe they were obtained through duplicate accounts, misrepresentation, or other abuse of the offer. Nothing in this section limits any non-waivable right you have as a consumer under the law of your country of residence, including the statutory right of withdrawal described in 3.3.

4. Intellectual property

The Service, including its "PrismPoster" name, logo, design, code, and architecture, is our exclusive property and is protected by copyright, trademark, and other laws.

5. Limitation of liability

Please read this section carefully.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PrismLabs OÜ SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:

• YOUR USE OR INABILITY TO USE THE SERVICE;
• ANY AI-GENERATED CONTENT THAT IS INACCURATE OR INFRINGING;
• UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA.

IN NO EVENT SHALL OUR AGGREGATE LIABILITY EXCEED THE GREATER OF ONE HUNDRED EUROS (€100) OR THE AMOUNT YOU PAID US IN THE PAST TWELVE MONTHS.

Nothing in these Terms excludes or limits our liability where it would be unlawful to do so, and nothing limits any rights you have as a consumer under the mandatory law of your country of residence. The exclusions and cap above apply only to the extent permitted by that law.

6. Indemnification

If you use the Service for business purposes, you will indemnify PrismLabs OÜ against third-party claims arising from content you submit or publish, or from your breach of these Terms. If you are a consumer, you are liable to us only as provided by the law of your country of residence.

7. Termination

You may close your account at any time via your account settings or by contacting support@prismposter.com.

We may suspend or terminate your account for a material breach of these Terms, giving prior notice and an opportunity to remedy where practicable. Immediate suspension or termination is reserved for serious violations — for example CSAM, non-consensual sexual content, fraud, or security abuse.

If we terminate your account without a breach by you, or discontinue the Service, we will refund the unused portion of purchased credit packs and of any prepaid period of a subscription bought before September 29, 2026, pro rata. Promotional and bonus credits are excluded. Your statutory withdrawal right remains governed by Section 3.3.

You may contest a content removal, suspension, or termination by writing to support@prismposter.com; contested decisions are reviewed by a human.

8. Governing law and language

These Terms shall be governed by and construed in accordance with the laws of Estonia, without regard to its conflict of law provisions. Any disputes shall be resolved in the courts of Tallinn, Estonia.

If you are a consumer resident in the European Union, the United Kingdom, or another jurisdiction whose law gives you that right, you benefit from the mandatory consumer protections of, and may bring proceedings in the courts of, your country of residence; nothing above deprives you of that right.

These Terms are concluded in English, and the English version is the authoritative one. Parts of the Service are available in other languages, and any translation of these Terms is provided for convenience only; if a translation and the English version conflict, the English version governs. Where the mandatory law of your country of residence entitles you to receive contract terms in your own language, or to rely on a translation we provided, that right is unaffected.

9. Changes to terms

We may modify these Terms for valid reasons — for example changes in law, new or changed features, or security. For material changes we will give you at least 30 days' notice by email or in-product notice before they take effect; if you do not agree, you may stop using and terminate your account before the changes take effect. Non-material changes (such as clarifications) take effect when we post the modified Terms here and update the "Last updated" date.