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Getting started

New to PrismPoster? Create your account, learn the studio workflow, and generate your first image, song, or video in a few minutes.

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Studios and editing

How to create and refine work across the Image, Magic Edit, Video, and Music studios, from first prompt to final export.

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Credits and billing

How the single credit pool works, what each plan includes, how credit packs top you up, and how to change or cancel your billing.

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AI labelling and trust

The provenance metadata every export embeds, why free-account work carries a visible label, and what EU AI Act Article 50 asks of you.

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Account, privacy and security

Your @username identity, your data rights and DSAR requests, consent choices, privacy defaults, and our security posture.

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Is PrismPoster right for me?

How PrismPoster compares to schedulers, design tools, and AI writers, who it fits best, and when to pair it with a scheduler.

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Troubleshooting

Fix common generation, export, billing, sign-in, and account problems yourself, or find the fastest way to reach our support team.

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Popular questions

Does PrismPoster post to my social accounts for me?
No. PrismPoster creates and exports content; it never posts, schedules, or auto-publishes to social platforms. You download your finished files and post them yourself.
Who is PrismPoster for?
It is built for people animating a photo, creators making Shorts, Reels and TikToks, and musicians who need a song and a video for it. The public launch is single-user.
Is PrismPoster like Canva?
No. Canva is a manual template and design tool. PrismPoster generates and edits content with AI from a prompt or source, rather than starting from blank templates.
Do I own what I generate, and can I use it commercially?
You own the inputs you provide — your prompts and any sources you upload. For the AI-generated output itself, PrismPoster passes through to you whatever rights the systems that produced it grant, to the extent the law allows. We don't guarantee that AI output is protectable by copyright or free of third-party rights, so review anything before commercial use. Your right to use an output follows the Terms. PrismPoster does not publish your work, so you are not granting anyone a licence to display it.
Do I have to give my real name to sign up?
No. Signup only asks for an @username, email, and password. A real name is intentionally not collected at registration for GDPR data minimization. A billing name is captured later at checkout if you buy a credit pack.
What do I get for free when I sign up?
New PrismPoster accounts get 150 free starter credits in many countries, with no card. The grant is not offered in most of Africa, most of the Middle East outside the Gulf, Turkey, the Caucasus, most of South and Central Asia (including India and Pakistan), parts of Southeast Asia, Belarus, and parts of Latin America, where the first credit pack is the entry, or in the countries PrismPoster cannot sell to. Unused starter credits expire 72 hours after they are granted. Where the grant is offered, it stretches to six 4-second 360p clips or two 6-second 720p clips, and every account can open the Image, Music, and Video studios. The 1080p and 4K sizes unlock with a plan or a credit pack, and the whole Premium video engine comes with Creator and above.
What if my verification email never arrives?
Check your spam folder first. If it still has not arrived, see the email verification article or contact support@prismposter.com.
Which studio should I try first?
Start with the Image Studio or Music Studio — both work on a free account with your starter credits. Video is available on a free account too, but it is the most credit-intensive type: the 200 shared starter credits stretch to six 4-second 360p clips or two 6-second 720p clips, so image or music still go further while you are learning. Standard 1080p and 4K, and the whole Premium video engine with takes up to 30 seconds, open with any credit pack.

Support

Still need help?

If you could not find an answer here, contact support. Include your account email, what you were trying to do, any error message, and roughly when it happened — that lets us help on the first reply.

Contact supportsupport@prismposter.com