Your data rights and how to make a data request (DSAR)
You have the right to see, correct, export, and delete the personal data PrismPoster holds about you. The formal way to ask for this is a data subject access request (DSAR). You can start one by contacting us through /contact or by emailing support@prismposter.com, and the details of what we hold and why are spelled out in our privacy policy. PrismPoster is operated by PrismLabs OÜ in Tallinn, Estonia, so these rights are governed by the GDPR.
What rights do I have over my data?
Under the GDPR you can ask us to:
- Access — get a copy of the personal data we hold about you.
- Correct — fix data that's wrong or out of date.
- Delete — have your personal data erased.
- Export — receive your data in a portable form.
- Restrict or object — limit how we use certain data, or withdraw consent you previously gave (for example, your cookie choices).
The full list, with the legal basis for each, is in /privacy.
How do I make a DSAR?
Send your request through /contact or email support@prismposter.com. Tell us which right you want to exercise — access, correction, deletion, or export — and use the email address tied to your account so we can verify it's really you. We handle the request from there. Verifying your identity protects you: it stops someone else from requesting your data.
What happens to my generations and saved media?
Your generations are stored in your Library and stay private to you unless you take a deliberate public action. A deletion request covers your personal data as described in the privacy policy. If you're winding down rather than deleting, note that cancelling a plan keeps your generated content and saved assets in the account as read-only and still exportable from the Library — see Change or cancel your plan.
Where does my data live and who processes it?
Some of your data is handled by third parties acting on our behalf, such as the payment processor and infrastructure providers. We list them, and where data is stored, on our sub-processors and data location page.
Frequently Asked Questions
How do I request a copy of all my data?
Email support@prismposter.com or use /contact, state that you want a copy of your personal data, and send it from the email on your account so we can verify your identity.
Can I have my account and data deleted?
Yes. Send a deletion request through /contact or support@prismposter.com. We'll erase your personal data as described in the privacy policy.
Who is responsible for my data?
PrismPoster is operated by PrismLabs OÜ, based at Sepapaja tn 6, Tallinn 15551, Estonia. The full data controller details are in our privacy policy.