I didn't get the verification email — what should I do?
If your verification email hasn't arrived, start with three quick checks: look in spam and promotions, confirm you typed the address correctly, and resend the email. Most missing-email cases are a filtered message or a small typo in the address. Verification links are time-limited, so if an old one expired, request a fresh one. Below are the steps in order, and what to send support if the email still doesn't come through after you've tried them.
Where should I look first?
Check the folders mail often hides verification messages in:
- Spam / Junk — automated emails frequently land here.
- Promotions / Updates tabs (Gmail and similar).
- All Mail or a search for "PrismPoster" across every folder.
Add support@prismposter.com and the PrismPoster sending domain to your contacts or safe-senders list so future emails arrive in your inbox. If you use a strict corporate or school filter, try a personal address instead.
Did I enter the right email address?
A single typo means the email went somewhere else. You signed up with an @username, an email, and a password — only the email receives the verification message.
- Re-read the address you registered with for typos (a missing letter,
.coinstead of.com, the wrong domain). - If it's wrong, sign up again with the correct address, or contact support to correct it.
How do I resend the verification email?
Request a new one rather than waiting on an old message:
- Return to the sign-in or verification screen and choose to resend the verification email.
- Wait a few minutes — delivery isn't always instant.
- Open the most recent email. Links are time-limited, so an older email may have expired; the newest one works.
If a link says it expired, just resend and use the fresh email.
What if it still doesn't arrive?
If nothing comes through after checking spam, confirming the address, and resending, email support@prismposter.com with:
- The exact email address you signed up with.
- When you tried to register and resend (a timestamp helps).
- Whether you checked spam and which email provider you use.
We can confirm whether the address is valid and help you get verified. See how to contact support. For the full signup walkthrough, see create your account.
Frequently Asked Questions
Why didn't I get the verification email?
Most often it's filtered into spam or promotions, or there's a typo in the address you registered with. Check those folders, confirm the address, then resend.
My verification link says it expired — what now?
Resend the verification email and use the newest one. The links are time-limited, so the most recent email is the one that works.
Can I change the email I signed up with?
If you entered the wrong address, sign up again with the correct one, or contact support at support@prismposter.com to help correct it.
How long should I wait for the email?
Usually only a few minutes. If it hasn't arrived after that and it isn't in spam or promotions, resend it, then contact support if it still doesn't show.