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Fix common generation, export, billing, and account issues, or reach support fast.
If a generation fails, retry it. Failed generations should not consume credits. Here's how to check your balance and when to contact support.
Video generation isn't on the Free plan. It unlocks on Creator and above. Here's how to upgrade and start using the Video Studio.
Wrong crop or low quality on an export? Choose 16:9 for landscape or 9:16 for portrait, and pick the right resolution before exporting.
Every PrismPoster export carries a visible AI label and embedded provenance metadata, on every plan. Here's where to find both.
Update your card, retry a failed payment, and resolve billing questions. PrismPoster bills through Stripe. Contact support for charge issues.
Didn't get your PrismPoster verification email? Check spam, confirm the address is correct, and resend. Here's how to get verified fast.
Search the Help Center first, then email support@prismposter.com with your account email, what you tried, any error, and a timestamp.
If you could not find an answer here, contact support. Include your account email, what you were trying to do, any error message, and roughly when it happened — that lets us help on the first reply.